I am unable to upload my file

Make sure your file format is supported by Auris AI.

Support formats (video) – .mp4 .mov .wmv
Supported formats (audio) – .mp3 .wav ,m4a, .flac

Users on different tiers are also entitled to different cloud storage limits:

• Free tier, 30 minutes: 1GB
• 2 Hrs tier: 5GB
• 5 Hrs tier: 15GB
• 10 Hrs tier: 50GB
• 10 Hrs + tier (customized plan): Contact us

If your file is stuck during upload, follow these steps:

1. Refresh the page.
2. Upload your video again.
3. Please do not leave or reload the page while uploading is in progress.