I am unable to upload my file

Make sure your file format is supported by Auris AI.

Support formats (video) – .mp4 .mov .wmv
Supported formats (audio) – .mp3 .wav ,m4a, .flac

Users on different tiers are also entitled to different cloud storage limits:

• Free tier: 1GB
• 2Hr, 5Hr, 15Hr tiers: 5GB
• 49 Hrs or more: 15GB

If your file is stuck during upload, follow these steps:

1. Refresh the page.
2. Upload your video again.
3. Please do not leave or reload the page while uploading is in progress.