TERMS OF SERVICE

Effective Date: October 1st, 2026

Welcome to Auris AI.

These Terms of Service (these “Terms”) govern your access to and use of Auris AI and related services provided by AI Communis Pte. Ltd. (“AI Communis,” “Company,” “we,” “our,” or “us”).

In these Terms, the “Services” means Auris AI, including our web-based transcription, subtitle, translation, editing, and related AI-powered services, together with any other products, features, applications, or services that we may make available from time to time.

PLEASE READ THESE TERMS AND OUR PRIVACY POLICY CAREFULLY BEFORE USING THE SERVICES. BY CREATING AN ACCOUNT, PURCHASING A PLAN OR CREDITS, OR ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.

Our Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with the Services.

1. ELIGIBILITY AND ACCOUNTS

1.1 Eligibility

You may not access or use the Services if you are prohibited from doing so under the laws applicable to you.

If you are an individual, you must be at least 18 years old, or the age of legal majority where you live, to enter into these Terms independently.

If you are at least 13 years old but under the applicable age of legal majority, you may use the Services only with the consent of your parent or legal guardian. If you are the parent or legal guardian of such a user, you agree to these Terms on their behalf and are responsible for their use of the Services.

1.2 Account Information

You may be required to create an account to use some or all of the Services.

You are responsible for:

(a) providing accurate and current account information;

(b) maintaining the confidentiality and security of your login credentials;

(c) all activities conducted through your account; and

(d) promptly notifying us if you become aware of unauthorized access to or use of your account.

You must not share your account credentials in a manner that permits unauthorized use of the Services.

2. USE OF THE SERVICES

2.1 Right to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable right to access and use the Services for your personal or business purposes.

Unless otherwise expressly agreed by us in writing, you may not resell, sublicense, distribute, or commercially make the Services available to third parties.

2.2 User Content

You may upload, submit, transmit, or otherwise provide text, audio, video, images, subtitles, documents, information, or other content to the Services (“User Content”).

You retain ownership of your User Content.

You are responsible for your User Content and for ensuring that you have all rights, permissions, notices, and consents necessary to provide such User Content to us and to permit us to process it for the purposes of providing the Services.

2.3 Processing of User Content

You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, modify, and otherwise use your User Content only to the extent reasonably necessary to:

(a) provide and operate the Services;

(b) perform functions requested by you;

(c) maintain the security and integrity of the Services;

(d) comply with applicable law; and

(e) otherwise process User Content as described in our Privacy Policy or any other applicable agreement between you and us.

Nothing in these Terms transfers ownership of your User Content to us.

2.4 AI and Automated Processing

The Services may use artificial intelligence, machine learning, automated speech recognition, machine translation, or other automated technologies.

Outputs generated by the Services may contain errors, omissions, inaccuracies, or inappropriate interpretations.

You are responsible for reviewing and verifying outputs before relying upon or using them, particularly where accuracy is important.

The Services are intended to assist users and are not a substitute for appropriate professional or human review where such review is reasonably required.

3. INTELLECTUAL PROPERTY RIGHTS

3.1 Our Intellectual Property

The Services, including our software, technology, interface, design, databases, trademarks, logos, documentation, and other materials, are owned by or licensed to AI Communis and are protected by applicable intellectual property laws.

Except for the limited rights expressly granted under these Terms, no rights in the Services or our intellectual property are transferred to you.

3.2 Outputs

Subject to applicable law and any third-party rights, you may use, reproduce, modify, distribute, and otherwise exploit outputs generated by the Services for you.

We do not claim ownership of your User Content merely because it is processed through the Services.

3.3 Feedback

If you voluntarily provide suggestions, comments, ideas, or other feedback regarding the Services (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable right to use such Feedback for any lawful purpose, including improving and developing our products and services.

4. PLANS, FEES AND BILLING

4.1 Plans and Fees

The features, usage allowances, prices, and other conditions applicable to the Services are described on our website or otherwise presented to you when you purchase a plan or service.

We may offer free plans, paid subscription plans, usage-based services, prepaid credits, top-ups, or other pricing arrangements.

4.2 Payment

You authorize us and our payment service providers to charge applicable fees and taxes using the payment method you provide.

You are responsible for maintaining valid and current payment information.

4.3 Automatic Renewal

Unless otherwise stated at the time of purchase, paid subscription plans automatically renew at the end of each applicable billing period until cancelled.

By purchasing an automatically renewing subscription, you authorize us and our payment service providers to charge the applicable subscription fee and taxes for each renewal period using your designated payment method.

4.4 Changes to Fees

We may change our prices, plans, or fees from time to time.

Where required by applicable law, we will provide reasonable advance notice of changes affecting an existing subscription.

Unless otherwise stated, a change in subscription pricing will take effect from the next applicable renewal period following the effective date of the change.

5. CANCELLATION OF SUBSCRIPTIONS

5.1 Cancellation by You

You may cancel your subscription at any time by logging into your Auris AI account and completing the cancellation process through the account settings or other cancellation function provided through the Services.

You are responsible for managing your subscription and completing the cancellation process before the applicable renewal date if you do not wish your subscription to renew.

5.2 Effect of Cancellation

Unless otherwise stated for your plan, cancellation takes effect at the end of your then-current paid billing period.

You may continue to use the applicable paid Services until the end of that billing period.

After the end of the billing period, your subscription will not renew and no further subscription fee will be charged unless you reactivate or purchase another subscription.

5.3 Cancellation Requests Made to AI Communis

For the protection of your account and personal information and to prevent unauthorized changes to your subscription, AI Communis does not ordinarily cancel subscriptions on behalf of users in response to requests made by email, telephone, contact form, social media, or other communication channels.

You must log into your account and complete the cancellation process yourself.

You are responsible for confirming that your cancellation has been successfully completed.

Merely contacting AI Communis or requesting cancellation through a communication channel other than the cancellation function provided through your account does not, by itself, constitute cancellation of your subscription.

Nothing in this Section prevents us from taking action where required by applicable law, where necessary to protect the security of an account, or in other exceptional circumstances that we determine appropriate.

5.4 Account Access or Technical Issues

If you are unable to access your account or use the cancellation function because of an account access problem or a technical problem with the Services, you may contact our customer support team for assistance.

We may require reasonable verification of your identity or account ownership before providing assistance or making changes to your account.

6. REFUNDS, CREDITS AND TOP-UPS

6.1 General Refund Policy

Except as expressly provided in this Section 6 or required by applicable law, payments made for the Services are final and non-refundable.

Cancelling a subscription does not automatically entitle you to a refund of subscription fees already paid or any unused portion of the current billing period.

6.2 Service Unavailability

If a material technical failure attributable to Auris AI prevents you from accessing or using the paid Services for an extended period, you may contact us to request an appropriate remedy.

We will investigate the circumstances and determine whether a remedy is appropriate. A remedy may include a full or partial refund, service credit, or extension of the applicable service period.

Temporary interruptions, routine maintenance, individual processing delays, or technical issues that do not materially prevent use of the paid Services do not automatically entitle you to a refund.

6.3 Materially Incomplete Transcription

If an automatically generated transcription contains missing transcription amounting to more than thirty percent (30%) of the applicable audio or video content, you may request a refund within seven (7) days of the applicable purchase or processing transaction.

To enable us to evaluate the request, you must identify the affected file and authorize us to access and investigate the file and related processing information.

We will determine whether the requirements for a refund have been satisfied based on our investigation.

6.4 Billing Errors and Duplicate Charges

If you believe that you have been incorrectly charged because of a billing error, duplicate transaction, or other payment processing error, please contact us promptly.

If we determine that a charge was made incorrectly, we will correct the error and, where appropriate, issue a refund.

6.5 Subscription Renewals

A subscription renewal charge is not refundable solely because you:

(a) did not intend to renew your subscription;

(b) forgot to cancel your subscription before the renewal date;

(c) did not use the Services after renewal; or

(d) requested cancellation through email, telephone, contact form, social media, or another communication channel without completing the cancellation process through your account.

You are responsible for cancelling your subscription in accordance with Section 5 before the applicable renewal date if you do not wish your subscription to renew.

6.6 Refund Requests

To request review of a charge under this Section, please contact our customer support team and provide:

(a) the email address associated with your Auris AI account;

(b) sufficient information to identify the relevant transaction;

(c) the reason for your request; and

(d) where applicable, information reasonably necessary for us to investigate the affected file or service.

We may request additional information reasonably necessary to verify your account, transaction, or eligibility for a refund.

6.7 Refund Processing

If we approve a refund, we will normally initiate the refund within seven (7) days after completing our review.

Refunds will ordinarily be issued to the payment method used for the original purchase.

The time required for an approved refund to appear in your account may depend on your payment provider or financial institution.

If a refund cannot reasonably be made to the original payment method, we may arrange an alternative method.

6.8 Cancellation and Refunds Are Separate

A request for a refund does not cancel an active subscription.

If you do not wish your subscription to renew, you must separately cancel your subscription in accordance with Section 5.

Similarly, cancelling your subscription does not automatically entitle you to a refund.

6.9 Credits, Top-Ups and Prepaid Usage

Unless otherwise expressly stated at the time of purchase or required by applicable law, purchased credits, top-ups, prepaid usage balances, and similar items are non-refundable and may not be redeemed for cash.

Free or promotional credits and usage allowances have no cash value and are not refundable or redeemable for cash.

6.10 Mandatory Rights

Nothing in these Terms limits any refund, cancellation, withdrawal, or other consumer right that cannot lawfully be excluded or limited under applicable law.

7. PROHIBITED CONDUCT

You must not misuse the Services.

In particular, you must not:

(a) use the Services in violation of any applicable law or regulation;

(b) upload, process, or distribute content that unlawfully infringes another person’s intellectual property, privacy, publicity, confidentiality, or other rights;

(c) use the Services for fraudulent, deceptive, malicious, or unlawful purposes;

(d) attempt to gain unauthorized access to the Services, another user’s account, or any related system or network;

(e) interfere with, disrupt, damage, disable, or overload the Services or related infrastructure;

(f) introduce viruses, malware, malicious code, or other harmful material;

(g) reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or underlying components of the Services, except to the extent expressly permitted by applicable law;

(h) circumvent or attempt to circumvent technical restrictions, usage limits, access controls, security mechanisms, or content-filtering systems;

(i) access, monitor, scrape, or collect data from the Services through automated means except where expressly authorized by us;

(j) use the Services in a manner that materially interferes with another user’s use of the Services; or

(k) remove, obscure, or attempt to circumvent Auris AI branding or watermarks where such branding or watermarks are required under a free or other designated plan.

8. PERSONAL DATA AND PRIVACY

8.1 Privacy Policy

We process personal data in accordance with our Privacy Policy.

Our Privacy Policy forms an integral part of these Terms and is available on our website.

8.2 Your Responsibilities

Where your User Content contains personal data relating to another person, you represent and warrant that you have a lawful basis and all necessary rights, permissions, notices, and consents required to provide and process that personal data through the Services.

8.3 Applicable Data Protection Laws

You and AI Communis must each comply with applicable data protection and privacy laws to the extent such laws apply to the respective party’s activities.

Such laws include, where applicable, the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable privacy and data protection laws.

8.4 Privacy Inquiries

For questions or requests relating to privacy or personal data, please contact our privacy officer at:

privacy@ai-communis.io

9. SERVICE AVAILABILITY AND CHANGES

9.1 Availability

We aim to provide reliable Services but do not guarantee that the Services will always be available, uninterrupted, secure, or error-free.

The Services may be temporarily unavailable because of maintenance, upgrades, technical failures, network failures, third-party services, security incidents, or circumstances outside our reasonable control.

9.2 Changes to the Services

We may modify, update, add, remove, replace, or discontinue features or functionality of the Services from time to time.

Where a change materially reduces the core functionality of a paid subscription, we will take reasonable steps to provide notice where appropriate.

9.3 Third-Party Services

Certain features may depend upon or integrate with third-party products, infrastructure, APIs, payment processors, cloud services, artificial intelligence models, or other services.

We are not responsible for the availability, performance, or conduct of third-party services to the extent they are outside our reasonable control.

10. SUSPENSION AND TERMINATION

10.1 Suspension or Termination by Us

We may restrict, suspend, or terminate your access to all or part of the Services if:

(a) you materially breach these Terms;

(b) your use of the Services creates or is reasonably likely to create a security, legal, or operational risk;

(c) payment of applicable fees is overdue;

(d) we are required to do so by applicable law, regulation, court order, or governmental authority;

(e) we reasonably suspect fraudulent, abusive, or unauthorized activity; or

(f) circumstances beyond our reasonable control make continued provision of the Services impracticable.

Where reasonably practicable, we will provide notice before suspension or termination unless immediate action is reasonably necessary.

10.2 Termination by You

You may stop using the Services at any time.

Stopping use of the Services, deleting files, or ceasing to log into your account does not by itself cancel an active paid subscription.

Paid subscriptions must be cancelled in accordance with Section 5.

10.3 Effect of Termination

Upon termination of your right to use the Services, you must cease any unauthorized use of the Services.

Provisions which by their nature should survive termination will survive, including provisions relating to intellectual property, fees already incurred, disclaimers, limitation of liability, indemnification, and dispute resolution.

11. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

AI COMMUNIS DOES NOT WARRANT THAT THE SERVICES OR ANY OUTPUT GENERATED BY THE SERVICES WILL BE ACCURATE, COMPLETE, ERROR-FREE, UNINTERRUPTED, SECURE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AI COMMUNIS DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

YOU ARE RESPONSIBLE FOR DETERMINING WHETHER THE SERVICES AND THEIR OUTPUTS ARE APPROPRIATE FOR YOUR INTENDED USE AND FOR REVIEWING OUTPUTS BEFORE RELYING UPON THEM.

Nothing in these Terms excludes any warranty, right, or remedy that cannot lawfully be excluded.

12. LIMITATION OF LIABILITY

12.1 Liability That Cannot Be Limited

Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited.

12.2 Excluded Losses

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AI COMMUNIS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR:

(a) any indirect, incidental, special, exemplary, punitive, or consequential damages;

(b) loss of profits, revenue, business, contracts, goodwill, anticipated savings, or business opportunities; or

(c) loss, corruption, or interruption of data or use,

ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS.

12.3 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF AI COMMUNIS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

(a) THE TOTAL AMOUNT YOU PAID TO AI COMMUNIS FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

(b) S$100.

12.4 Application

The limitations in this Section apply regardless